Why don’t we train our fixed operations teams on customer service handling? I have been in the retail automotive industry since 1984. I have recently taken a step back from managing a dealership and after 39 years, I would share …
Additional technology is no match for old fashioned personal customer service Service Advisors are probably one of our most valuable resources, however the job continues to be one of the lower paying and most stressful in a dealership. We continually …
