Canadian auto dealer Senior Editor Todd Phillips interviews J.D. Ney, Director of Automotive Practice at J.D. Power Canada, about the findings of the J.D. Power 2023 Canada Customer Service Index—Long-Term (CSI-LT) Study. The report found the market for service was back to pre-pandemic levels, and dealerships gained ground on the aftermarket. Ney also discusses the consumer service experience at dealerships and what brands and dealerships can do to improve their scores.
Giving up the gas pump is far more popular than the thought of giving up the steering wheel, says a new report from Ipsos. Though automakers have talked about electric vehicles and autonomous driving as two connected parts of the …
This week, Canadian Black Book’s data shows that the Canadian used wholesale market experienced a slightly less intense decline of -0.16% compared to the prior week’s -0.26% in prices, for the period ending on September 9. According to CBB’s latest …
While the sales figures released by AutoTrader in December recorded a slight decrease in new vehicle prices, in January that trend reversed, according to Baris Akyurek, AutoTrader Vice President in an interview with Canadian auto dealer. This bodes well for …
Canada’s used wholesale market saw prices drop -0.30% for the week ending on Sept. 30, as the month wrapped up. This decline was more than the previous data period, as was the car segment’s decrease of -0.23% and trucks/SUVs decline …
Profits from investment into electric vehicle infrastructure has been fueling a quickly changing landscape for the auto industry, says new research from Bain & Company. Though anticipated, these changes are happening even more quickly than most analysts predicted, with the …
CanadaOne Auto is scheduled to announce the purchases of 12 dealerships in the next few weeks that would more than double its total in the last three years, while also launching a non-profit to donate $30 million towards mental health. …
