Overcoming customer objections to rising interest rates Both sales consultants and financial services managers are increasingly facing showroom and e-lead objections to higher interest rates on both new and pre-owned vehicles. Some customers are fully aware and reluctantly accept today’s …
Could a revolution in automotive braking be on the horizon? Almost 100 years ago, Walter Chrysler triggered a revolution in automotive braking by fitting the new car bearing his name with standard four-wheel hydraulic brakes—a feature that would become ubiquitous …
Uncertain OEM marketing trends, coupled with the economic forecast, have many dealers feeling uneasy about the future Each fall, as the summer winds down; sunlight hours get shorter and shorter, kids head back to school, and everyone seems to get …
How Canada’s Chemicals Management Plan needs to better align with our global reading partners policies Everyone, every now and then, likes to differentiate themselves by standing out from the pack. Clothes, hairstyles, tattoos, body piercings — you name it, are …
The F&I experience needs to be more open, to allow consumers choice Transparency appears to be at a premium in the automotive industry. We need more and we need it now. At stake is our industry’s reputation. Transparency boosts that. …
National Bank of Canada credits commitment to environmental, social and governance principles for success through the pandemic The pandemic was instrumental in bringing out the essence of many companies, both positive and negative. For organizations that have fostered a culture …
I recently have had many discussions surrounding the fact that there seem to be more jobs than workers to fill them. Virtually every dealer I speak with is looking for people and can’t find them. Many years ago, there was …
The title for this column may be a bit anachronistic given that for a lot of modern vehicles there are no more “gears” per se. It’s probably obvious, however, that if you did have gears in your vehicle’s transmission, or …
Today’s new salespeople want to work differently. Are you creating the environment they seek? Millennials (born 1981-1996) and Generation Zs (born 1997-2012) are not lazy, lethargic, entitled and directionless; and the more the leaders of an organization think this way, …
Here are a few handy tips to closing your books within five business days What makes a solid accounting team? Most would say their ability to close the month within a reasonable time frame. OEMs require financial statements to be …
Every level of government faces the difficult challenge of finding the resources required to fund the many needs and wants that society demands of them. However, governments must always be mindful that there is only one taxpayer. They don’t differentiate …
It is not an overstatement to suggest that today’s electric vehicle renaissance owes its existence to the development of the Lithium-ion (Li-ion) battery for use in portable consumer electronics devices. Its first commercial application was in a Sony camcorder in …
